Refund Policy

Our Guarantee

We want you to be completely satisfied with your Serverlys hosting experience. That's why all hosting plans come with a 30-day money-back guarantee. If you're not happy with our service for any reason, simply request a refund within 30 days of your initial purchase — no questions asked.

We believe in the quality of our infrastructure and support. If we can't meet your expectations, you deserve your money back.

Eligible Services

The 30-day money-back guarantee applies to the following hosting services:

• Shared Hosting (all tiers)
• Cloud Hosting (all tiers)
• VPS Hosting (all tiers)
• WordPress Hosting (all tiers)
• Managed WordPress Hosting
• Managed Hosting (all tiers)
• Dedicated Servers
• Ecommerce Hosting

Non-Refundable Items

The following services and fees are not eligible for refunds:

• Domain name registrations and renewals (due to ICANN policies)
• Domain privacy protection
• SSL certificates (after issuance)
• Professional services (web design, custom development, SEO)
• Administrative fees and setup charges (if applicable)

How to Request a Refund

Requesting a refund is simple. You can use any of the following methods:

• Email: Send a request to billing@serverlys.com with your account email and order number.
• Live Chat: Contact our 24/7 support team through the chat widget on any page.
• Client Area: Submit a cancellation request through your account dashboard.

Refund Processing

Once your refund request is approved:

• Refunds are processed within 5–10 business days.
• The refund is issued to your original payment method (credit card, PayPal, etc.).
• You'll receive a confirmation email once the refund has been issued.
• Your hosting account and data will be retained for 7 days after cancellation, allowing you to download backups.

Renewals & Cancellations

After the initial 30-day period, hosting plans are non-refundable but can be cancelled at any time. When you cancel:

• Your service continues until the end of your current billing period.
• No further charges will be applied.
• You can reactivate your account at any time within 30 days of cancellation.

To avoid unwanted renewal charges, cancel at least 48 hours before your renewal date.

SLA Credits

In addition to our money-back guarantee, our 99.9% uptime SLA provides account credits if we fail to meet our uptime commitment. Credits are applied automatically to your next billing cycle and must be claimed within 30 days of the incident. See our Terms of Service for full SLA details.

Questions?

If you have any questions about our refund policy, our team is here to help: